Can’t create a new user in Nextcloud Hub 25 Autumn (32.0.2)

My Setup:

Nextcloud Server version: Nextcloud Hub 25 Autumn (32.0.2)

Operating system and version: Linux 5.14.0-284.11.1.el9_2.x86_64 x86_64 - AlmaLinux 9.7 (Moss Jungle Cat)

Web server and version: Apache 2.4.65

Reverse proxy and version: No Reverse Proxy

PHP version: 8.3.28 (PHP-FPM)

Is this the first time you’ve seen this error?

Yes

When did this problem seem to first start?

When I was at version 31.0.11

Installation method: It is a self-hosted server

Are you using CloudfIare, mod_security, or similar?

Yes, mod_security2 (2.9.12-2.4.1.cpanel) is installed with default settings

Summary of the issue I am facing: I have Nextcloud Hub 25 Autumn (32.0.2) installed on my server. I am getting an error after submitting the Add User Account form. The error says: “An error occurred during the request. Unable to proceed.”

However, when I reload the /setting/users page, it shows that user in the list, but without an avatar and email.

I checked under Administration > Logging, but there were no errors at all. I have set the filter logging level to Error and Fatal only.

I initially noticed this error on version 31.0.11 and upgraded it to 32.0.2 in the hope that he issue would get resolved, but no help.

I have checked the PHP version, PHP CLI, memory limit & modules, Linux & Apache user permissions, .htaccess file, and data folder permissions. All seems fine.

I have also tried:

php occ maintenance:repair php occ files:scan-app-data php occ files:scan --all

Tried this as well:

php occ user:clear-avatar-cache

Got this:

Clearing avatar cache has started Segmentation fault (core dumped)

Steps to replicate it:

From the admin account. I am going to the Accounts page and click on “+ New Account” Fill in the details like Account Name, Password and Email. Click on “Add new account” Post this, the error appears.

Log entries

Nextcloud: I emptied the log file and did the operation. It is still empty. No logs at all in the log file or the /admin/logging.

Web Browser

Here they are (Dev Console):

api.js:54 POST https://my.domain.com/ocs/v2.php/cloud/users 404 (Not Found) (anonymous) @ xhr.js:198 xhr @ xhr.js:15 p @ dispatchRequest.js:51 _request @ Axios.js:185 request @ Axios.js:40 (anonymous) @ Axios.js:224 (anonymous) @ bind.js:5 post @ api.js:54 (anonymous) @ users.js:716 Promise.then addUser @ users.js:715 (anonymous) @ vuex.esm.js:851 (anonymous) @ vuex.esm.js:516 (anonymous) @ vuex.esm.js:406 createUser @ NewUserDialog.vue:249 submit @ NewUserDialog.vue:1 fn @ vue.runtime.esm.js:3033 n @ vue.runtime.esm.js:1832 push.85471.Pr.i._wrapper @ vue.runtime.esm.js:7500 index.js:23 {…} {userid: 'John Doe', error: r} API_FAILURE @ index.js:23 (anonymous) @ vuex.esm.js:844 (anonymous) @ vuex.esm.js:466 (anonymous) @ vuex.esm.js:465 (anonymous) @ vuex.esm.js:624 (anonymous) @ vuex.esm.js:464 (anonymous) @ vuex.esm.js:409 (anonymous) @ users.js:720 Promise.catch addUser @ users.js:719 (anonymous) @ vuex.esm.js:851 (anonymous) @ vuex.esm.js:516 (anonymous) @ vuex.esm.js:406 createUser @ NewUserDialog.vue:249 submit @ NewUserDialog.vue:1 fn @ vue.runtime.esm.js:3033 n @ vue.runtime.esm.js:1832 push.85471.Pr.i._wrapper @ vue.runtime.esm.js:7500 { "userid": "John Doe", "error": { "message": "Request failed with status code 404", "name": "AxiosError", "stack": "AxiosError: Request failed with status code 404\n at r (https://my.domain.com/dist/core-common.js?v=b49e4d8b-19:1:3250971)\n at XMLHttpRequest.C (https://my.domain.com/dist/core-common.js?v=b49e4d8b-19:1:2857513)\n at k.request (https://my.domain.com/dist/core-common.js?v=b49e4d8b-19:1:751908)", "config": { "transitional": { "silentJSONParsing": true, "forcedJSONParsing": true, "clarifyTimeoutError": false }, "adapter": [ "xhr", "http", "fetch" ], "transformRequest": [ null ], "transformResponse": [ null ], "timeout": 0, "xsrfCookieName": "XSRF-TOKEN", "xsrfHeaderName": "X-XSRF-TOKEN", "maxContentLength": -1, "maxBodyLength": -1, "env": {}, "headers": { "Accept": "application/json, text/plain, */*", "Content-Type": "application/json", "requesttoken": "kx/0rGEjP4Dz7iLlp4ptsxf5Geq4qdt3AGhofUHy0kk=:pma5lQ51UMOdhHCC194o9U68aY2O24pGZ0MMBTurvmY=", "X-Requested-With": "XMLHttpRequest" }, "method": "post", "url": "https://my.domain.com/ocs/v2.php/cloud/users", "data": "{\"userid\":\"John Doe\",\"password\":\"dfdsfdfds4343!@#\",\"displayName\":\"\",\"email\":\"[email protected]\",\"groups\":[],\"subadmin\":[],\"quota\":\"default\",\"language\":\"en\"}", "allowAbsoluteUrls": true }, "code": "ERR_BAD_REQUEST", "status": 404 } }

Configuration

Nextcloud: The output of occ config:list system

{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "my.domain.com" ], "memcache.local": "\\OC\\Memcache\\APCu", "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "filelocking.enabled": true, "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 6379, "timeout": 0, "password": "***REMOVED SENSITIVE VALUE***" }, "datadirectory": "***REMOVED SENSITIVE VALUE***", "skeletondirectory": "", "dbtype": "mysql", "version": "32.0.2.2", "overwrite.cli.url": "https:\/\/my.domain.com", "htaccess.RewriteBase": "\/", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "mail_smtpmode": "smtp", "mail_smtpsecure": "ssl", "mail_sendmailmode": "smtp", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpauth": 1, "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "465", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "maintenance": false, "simpleSignUpLink.shown": false, "theme": "", "default_phone_region": "IN", "app_install_overwrite": [ "documentserver_community", "spreed" ], "maintenance_window_start": 1 } }

Apps

The output of occ app:list

Enabled: - activity: 5.0.0-dev.0 - appointments: 2.6.2 - bruteforcesettings: 5.0.0-dev.0 - calendar: 6.1.1 - cloud_federation_api: 1.16.0 - comments: 1.22.0 - contacts: 8.1.1 - contactsinteraction: 1.13.1 - dashboard: 7.12.0 - dav: 1.34.2 - deck: 1.16.2 - federatedfilesharing: 1.22.0 - federation: 1.22.0 - files: 2.4.0 - files_downloadlimit: 5.0.0-dev.0 - files_pdfviewer: 5.0.0-dev.0 - files_reminders: 1.5.0 - files_sharing: 1.24.1 - files_trashbin: 1.22.0 - files_versions: 1.25.0 - fileslibreofficeedit: 2.0.1 - firstrunwizard: 5.0.0-dev.0 - forms: 5.2.3 - logreader: 5.0.0-dev.0 - lookup_server_connector: 1.20.0 - nextcloud_announcements: 4.0.0-dev.0 - notifications: 5.0.0-dev.0 - notify_push: 1.2.1 - oauth2: 1.20.0 - password_policy: 4.0.0-dev.0 - passwords: 2025.11.20 - photos: 5.0.0-dev.1 - previewgenerator: 5.11.0 - privacy: 4.0.0-dev.0 - profile: 1.1.0 - provisioning_api: 1.22.0 - recommendations: 5.0.0-dev.0 - related_resources: 3.0.0-dev.0 - richdocuments: 9.0.2 - serverinfo: 4.0.0-dev.0 - settings: 1.15.1 - sharebymail: 1.22.0 - spreed: 22.0.4 - support: 4.0.0-dev.0 - survey_client: 4.0.0-dev.0 - suspicious_login: 10.0.0-dev.0 - systemtags: 1.22.0 - text: 6.0.1 - theming: 2.7.0 - twofactor_backupcodes: 1.21.0 - updatenotification: 1.22.0 - user_status: 1.12.0 - viewer: 5.0.0-dev.0 - weather_status: 1.12.0 - webhook_listeners: 1.3.0 - workflowengine: 2.14.0 Disabled: - admin_audit: 1.22.0 - app_api: 32.0.0 (installed 32.0.0) - circles: 32.0.0 (installed 32.0.0) - encryption: 2.20.0 - files_external: 1.24.0 - twofactor_nextcloud_notification: 6.0.0-dev.0 - twofactor_totp: 14.0.0 - user_ldap: 1.23.0

Screenshots

Attached